Cancellation Policy
It is our policy to charge for appointments that have been cancelled with less than 24 hour notice or when appointments have been missed completely. We have only a limited number of sessions available during any given week and misses and late cancellations prevent us from fully utilizing our available time and resources.
It is simple to cancel an appointment with us. Please call the office at (626) 446-6199 as soon as you are aware you need to change or cancel your appointment time. * Please note the office phone does not send or receive text messages.
A missed appointment not only prevents you from making progress, but it also prevents someone else from using that appointment time. Clients who miss their appointment will be charged 100% of the scheduled service price. As a courtesy, we will attempt to notify you to confirm your service appointment prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and the no show fee.
It is simple to cancel an appointment with us. Please call the office at (626) 446-6199 as soon as you are aware you need to change or cancel your appointment time. * Please note the office phone does not send or receive text messages.
A missed appointment not only prevents you from making progress, but it also prevents someone else from using that appointment time. Clients who miss their appointment will be charged 100% of the scheduled service price. As a courtesy, we will attempt to notify you to confirm your service appointment prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and the no show fee.